20 years of meeting permanent, temp, contract and bulk recruitment needs

Why Customer Service Managers choose to partner with Alexander Appointments

Our expertise and depth of

knowledge

Our consultants have both practical and technical experience recruiting customer service professionals across a broad range of industries and understand the challenges you face from an operational perspective, which is critical in identifying “best fit” requirements.

Investment in technology

We use leading marketing technology and CRM tools to identify and source candidates, ensuring optimum speed to market and a relevant, up to date database of candidates.

We are trusted

We have over 200 ⭐⭐⭐⭐⭐ Google reviews from our candidates and clients and a long history of supporting loyal clients exclusively.

Diversity and Inclusion

We work with clients and candidates from both public and private sectors. This breadth of customer base has generated a continuous, reliable and recent source of candidate traffic for our database.

Data insights

We provide analytics and reporting that summarise metrics and KPIs to identify any trends and changes.

Leaders in sustainability

We have an EcoVadis silver medal rating, placing us in the top 25% of globally assessed organisations for sustainability and corporate social responsibility. EcoVadis is the worlds most trusted sustainability review platform.

CASE STUDY | Global leader in contract logistics services, a national multi-site operation.

Length of Relationship | 15 + years sourcing talent for multiple frontline customer service teams. These teams provide customer service for a broad range of clients, including businesses that sell products and services within healthcare, consumer goods, engineering, manufacturing, retail, and technology.

The Problem | Our client has insufficient resources to service their new customers.

The Solution | We have a dedicated team of recruiters servicing this client, sourcing suitable candidates for a prompt start on casual contract agreements.

Critical to the success and retention of the new hires is our post placement care program. Our consultants are present for first day starts, providing hands on support throughout the induction process.

We utilise our innovative recruitment process, incorporating the use of automation and first-class technology to ensure all critical touch points with our new hires are actioned.

In addition to this, we allocate one day per month where we base ourselves at the client's site, to meet with both supervisors and temps. This allows them the opportunity to provide real time feedback or express any concerns they may have.
This builds rapport amongst the team and ensures open communication and inclusion for all workers.

The Outcome | An outsourced solution that exceeds our clients’ expectations. We continue to be the preferred recruitment partner for their temporary, permanent, and bulk recruitment needs.