Guest Services Officer - Concierge Services | NSW State Government
Guest Services Officer - Concierge Services | NSW State Government
Contract Type:
Full Time
Location:
Sydney - NSW
Industry:
Admin / Secretarial / Office Support
Contact Name:
Renee
Contact Email:
Renee@alexanderappointments.com.au
Contact Phone:
(02) 9659 4411
Salary Type:
Hour
Date Published:
31-Mar-2025
- $43 per hour + Super | 38 hours per week
- NSW State Government | Parramatta Location
- 14th April 2025 Start | Estimated 4-month temp assignment, potential to extend
About the Company
Our NSW State Government client provides potable drinking water, wastewater and some stormwater services.
About the Role
They are currently seeking a highly professional Guest Services Officer / Concierge to join their high volume, fast paced team in Parramatta. This is an estimated 4-month temporary assignment, with a potential to extend.
Reporting to the Manager, you will be responsible for providing a wide range of business and administrative support services to the Tenancy Services team to contribute in fulfilling issues, requests as well as customer and business outcomes
Responsibilities
- Act as the face of the organisation, delivering professional frontline customer service
- Greet, sign in and assist guests, visitors and staff entering/leaving the premises
- Answer all enquiries in an accurate and timely manner
- Conduct routine floor and site walks ensuring safety, cleanliness, and compliance
- Log any safety, maintenance, or compliance issues for rectification
- Schedule and coordinate meeting rooms including arranging catering, equipment, and overall presentation
- Provide back up coverage for Car Park when required
- Draft and prepare communication material for staff including staff updates and iConnect changes as directed by the Manager
- Establish and maintain effective stakeholder relationships
- Records and database management ensuring high integrity, accuracy and confidentiality
- General housekeeping duties
- Provide general administration and logistical support
- Contribute to continuous improvement initiatives to improve user and guest experience
- Ensure compliance with best practice and legislative requirements
- Professional and immaculate presentation
- Impeccable communication skills, both verbal and written
- Exceptional stakeholder engagement skills with the ability to effectively communicate with stakeholders across all levels
- Strong computer literacy and proficiency in MS office suite and TRIM
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Takes initiative, with the ability to work independently and as part of a team
- High attention to detail
Requirements
- Qualifications in Facilities Management, Customer Service or an equivalent field
- Minimum 3 years Concierge, Facilities or Asset Management experience
- Thorough understanding of Tenancy Building Code, Fire and Emergency Compliance
- Ability to commence and commit to the duration of the assignment
How to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.
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