Last week, a new client asked me an important question. The question is so important, in fact, that I thought you should also know the answer.

His question?

Does Alexander Appointments rely solely on technology to select candidates?

The answer is, and always will be, a resounding no! While we embrace the positive aspects that technology brings to the recruitment process and, also use technology to help us in our day-to-day recruitment functions, we also understand its limitations.

Technology, such as software which automates part of the recruitment process, has become increasingly popular in recent years and for good reason. An applicant tracking system can post jobs, sort and store job applications and even grade applicant profiles determining which resumes match the job description and which don’t.

This functionality saves the recruiter time and improves efficiency in this initial stage of the recruitment process. However, at Alexander Appointments we believe that technology cannot, and should not, replace the experience and expertise of the recruiter.

We use technology to “assist” in the recruitment process and not as the judge and jury on candidate selection. Our consultants have years of experience dealing with people, departments, organisational cultures and change. This experience cannot be emulated by current technologies which follow formulas to sift through applications. For example, software programs which scan for key words may totally miss a candidate whose resume and experience is detailed but missing those specific crucial key words. Therefore, relying solely on technology means that applicants who are potentially great candidates may not be considered for the role.

We believe that, as an agency, we still need to be very hands-on and there should be a definite level of human intervention in order to do the best job for our clients and candidates.

So, while we do use technology and remain up-to-date with the latest technological developments, we rely on our staff to make all the final decisions. In today’s society where automation and A.I. infiltrate all aspects of everyday experience, we believe our personal, human touch is what makes the difference!